All case studies
MoveWithViv is a wellness and movement studio offering ongoing classes, themed workshops and multi-day retreats. The roster of programmes runs across multiple locations and changes monthly, which means the founder's audience asks the same logistical questions on repeat: 'is there a class on Tuesday', 'is the retreat still open', 'can I get on the waitlist'.
Running a creator-led wellness brand means the founder is also the operator. Before deployment, every enquiry about class timing, retreat dates or waitlist status pulled the founder away from the actual work of teaching, programming and travelling for retreats. Evenings and weekends, when most prospective students message, were the worst.
Image courtesy of movewithviv.com
We deployed a team of AI agents across WhatsApp, Instagram and Facebook with email handoff for longer threads. A Class Concierge answers schedule, location and pricing questions for ongoing classes and books trial slots on the spot. A Workshop Coordinator handles themed workshop enquiries and confirms places. A Retreat Specialist takes prospects through multi-day retreat itineraries, accommodation tiers and payment plans. A Waitlist and Follow-up Agent keeps interested students warm between cohorts.
I run classes, workshops, and retreats across multiple locations. Before this, I was glued to my phone answering the same questions over and over. Now people get instant answers, book on the spot, and I get my evenings back.Viviane Then · Founder
Students now get answers and confirmations the moment they ask, instead of waiting for the founder to surface between sessions. The founder gets her evenings back and her programmes fill without her having to be glued to her phone. The brand feels consistent and responsive across every channel.
We design the team, train it on your products and tone, deploy it across the channels your customers actually use, and stay on as the operator.