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Presto Drycleaners is a long-standing Singapore dry cleaning chain operating twelve outlets across the island. The business serves both walk-in customers and a growing share of customers who prefer pickup-and-delivery, which means the operational footprint runs well beyond any single counter.
A multi-outlet service business generates a constant stream of repetitive operational enquiries: which outlet is nearest, what time it closes, whether a specific item type is collected, where a particular order is in the process, when delivery will happen. Routing all of these through individual outlet staff or a central hotline added friction at every step and pulled team members away from actual garment work.
Image courtesy of prestodrycleaners.com.sg
We deployed a customised team of AI employees as the front layer between customers and Presto's operation. A Customer Enquiry Agent handles the routine questions across price, item suitability and turnaround. An Order Tracking Agent answers status questions in real time. A Pickup and Delivery Coordinator schedules collections and deliveries across the service area. An Outlet Locator Agent surfaces the right branch for each customer and their hours. The system covers WhatsApp and Facebook, with human escalation paths for anything outside the routine.
The team has seen a significant lift in operational efficiency by removing the routine back-and-forth that used to land on outlet staff. Customers now get instant answers about their orders and pickups instead of waiting for a callback, and the chain is able to scale its service tier without proportionally scaling support headcount.
We design the team, train it on your products and tone, deploy it across the channels your customers actually use, and stay on as the operator.