Screenings, vaccinations and reviews, booked in Plato from WhatsApp.
The assistant books consultations, health screenings and vaccinations, and reminds patients when a follow-up review is due. It never gives medical advice: urgent messages are pointed to emergency services and handed to your team.
What your patients see on WhatsApp
Tap through the flows a GP clinic runs most, and what happens in Plato behind each one. The clinic and patients are fictional.
What it handles for GP clinics
Consultations
Books, moves and cancels consultations by each doctor's duty roster, with your cancellation and late rules.
Screenings and vaccinations
The right appointment type and length, with preparation notes your doctors approved.
Follow-up reviews
Reminders for patients due a review, from Plato's recall data, with the same doctor offered first.
No triage, ever
Symptoms go to your team. Emergency wording points the patient to 995 (999 in Malaysia) first.
Reminders that confirm
Reminders before each visit. A YES marks the appointment confirmed in Plato.
Caregivers and shared numbers
When one number matches more than one patient, the chat goes to your team instead of guessing.
Clinical decisions stay with your doctors
The assistant moves bookings. It never diagnoses, suggests medicines, takes payment or reads clinical records.
Start with one brand
Prices in SGD. respond.io, WhatsApp and Plato API fees are paid directly to each provider. Full pricing details ›
Questions from GP clinics
Does the assistant give medical advice?
No. It never assesses symptoms, suggests medicines or says whether a patient should be seen. Any health question goes to your team with a summary of the chat.
What happens when a patient sends something urgent?
The assistant says it cannot advise on symptoms, points the patient to emergency services (995 in Singapore, 999 in Malaysia) if it is an emergency, and hands the chat to your team at once. The words that trigger this are agreed with your doctors.
Does it manage our walk-in queue?
No. It books appointments in Plato. Walk-in queues stay with your front desk.
Can it answer questions about screening preparation or vaccine suitability?
It shares preparation notes your doctors have approved, such as what to bring. Whether a vaccine or screening suits a patient is a question for your team, and the chat is handed over.
Can it handle subsidy or payment questions?
It answers only what is in your approved knowledge base and never takes payment. Questions about a patient's own subsidy, claims or bill go to your team.
How are follow-up reviews booked?
The assistant uses the recall data in Plato to message patients due a review, offers times with the same doctor first, and tags patients who do not reply for your team.
See the rest of Operations HQ
See a screening booked in Plato, in 20 minutes
Message us on WhatsApp with your clinics and doctors. We will set up a demo with your appointment types.
Book a 20-minute demo