Every session in the plan, booked on WhatsApp with the right therapist.
The assistant books each session with the patient's therapist, reminds patients holding sessions in their package, and works around rosters and leave. Questions about pain, injuries or exercises go to your therapists.
What your patients see on WhatsApp
Tap through the flows a physiotherapy clinic runs most, and what happens in Plato behind each one. The clinic and patients are fictional.
What it handles for physiotherapy clinics
Session plans
Books each session your therapists plan, and checks Plato for the next one after every visit.
Packages and unused sessions
Reads package balances from Plato and nudges patients holding sessions with no visit booked.
Therapist rosters and leave
Offers only therapists on duty, with the patient's own therapist first. Leave blocks slots at once.
Assessments first
New patients and referrals book a first assessment before any session in a plan.
No injury or exercise advice
Pain, injury and exercise questions go to the therapist with a summary. The assistant then stays silent.
Reminders and no-shows
Reminders before each session, and a follow-up with new times when a session is missed.
Clinical decisions stay with your therapists
The assistant moves bookings. It never diagnoses, prescribes exercises, takes payment or reads clinical records.
Start with one brand
Prices in SGD. respond.io, WhatsApp and Plato API fees are paid directly to each provider. Full pricing details ›
Questions from physiotherapy clinics
Does the assistant give exercise or injury advice?
No. Questions about pain, injuries, exercises or recovery go to the patient's therapist with a summary of the chat, and the assistant stays silent until the chat is closed.
How does it keep patients on their session plan?
After each visit it checks Plato for the next session. If none is booked, it offers times with the patient's therapist, and patients who do not reply are tagged for your team.
Can it track sessions left in a package?
It reads the package records in Plato and nudges patients holding sessions with no visit booked. We confirm what your Plato API exposes during the technical check in the first 3 days.
What happens when a therapist is on leave?
Leave is marked once in Operations HQ. That therapist's slots stop being offered, and existing bookings in the leave period are listed for your team to rearrange with each patient.
Can it book group classes such as clinical Pilates?
Yes, where the class is an appointment type in Plato. Each outlet has a capacity rule per treatment and slot, so a class is offered only while it has room.
Can it answer insurance or company claim questions?
It answers only what is in your approved knowledge base and never takes payment. Questions about a patient's own claim or bill go to your team.
See the rest of Operations HQ
See a session booked in Plato, in 20 minutes
Message us on WhatsApp with your clinics and therapists. We will set up a demo with your session types.
Book a 20-minute demo