Stage 6 of 7 · Hypercare
Hypercare: 30 days of close watch after launch
Hypercare is your first 30 days live. We review conversations daily in week one, fix what we find within 48 hours and report every week, until the AI and your team run smoothly on their own.
What this stage is
Real customers ask things no test plan predicts. Hypercare catches those early, while we are watching every day.
Think of it as the warranty period: the build is done, and we stay close until the results hold. The name comes from software launches, "hyper" because the care is far closer than in normal running.
See it in action
Example chats and screens from this stage. Chats are illustrative, for a fictional business.
You flag it, we fix it
Every confirmed miss is fixed within 48 hours.
Your Monday numbers in hypercare
| Chats the AI handled on its own | 1,184 |
| Hand-overs to your team | 96 |
| Bookings made by the AI | 212 |
| Median hand-over reply time | 6 min |
| Fixes made this week | 3 |
Example figures. Your report uses your own numbers.
Your 30 days, week by week
Close review at the start, then less as results hold.
- Week 1Daily conversation reviews. Every miss is logged, fixed and added as a new test within 48 hours.
- Weeks 2-4Reviews twice a week. Your Monday update now carries real numbers.
- By day 21Your handover pack: how to update answers, your hand-over routine, a list of message templates, and what the AI cannot do.
- By day 30Live training for the person who will manage the AI on your side, recorded for new staff.
- Day 30A results report against the goals in your approved plan, and your support arrangement in writing.
A fix or a change?
Hypercare covers fixes. New behaviour is a change, and changes are scoped first.
A fix: included
We fix it within 48 hours and add a test so it stays fixed.
- The AI gives a wrong answer.
- It misses a hand-over it should make.
- An action fails, such as a tag or a booking.
- Its tone is off for your brand.
- Something in your approved plan does not work.
A change: scoped first
You get the time and cost in writing before any work starts.
- A new service, promotion type or workflow.
- A new channel or language.
- A new connection to another system.
- Anything on the "not in this round" list.
What we do
- Review conversations daily in week one, then twice a week.
- Fix every confirmed miss within 48 hours and add it to the test set, so it stays fixed.
- Send the Monday update with real numbers.
- Prepare your handover pack by day 21.
- Train your operator and watch them update an answer on their own.
What we need from you
Each item has a due point, so you can plan your team's time.
Ticks are saved in this browser only, so you can work through the list over several days.
How you know it is done
Hypercare ends at day 30, when the handover pack is delivered, your operator is trained and the support arrangement is agreed in writing.
What you will hear from us
- Every Monday
The update, now with real numbers. - After each fix
What changed and why. - Day 30
Your results report.
Common questions
Is hypercare an extra cost?
No. Hypercare is part of your project.
What if something big breaks?
Message us. We can switch the AI off in under a minute while we fix it, and your team handles chats as before.
What does our operator learn?
How to update an answer, read why the AI replied the way it did, and handle a hand-over. We watch them update one answer unaided before we call it done.
Why does it last 30 days?
Thirty days covers a full monthly cycle of promotions, paydays and bookings, which shows how the AI handles your real rhythm.
What if we find a problem after day 30?
Send it to us. With a support arrangement it is covered as agreed at day 30. Without one, we scope the fix with its time and cost first.
Questions about your stage?
Message us in your project WhatsApp group, or start a chat here. Your account owner replies.